My family and I were planning a trip to Cincinnati to attend Kings Island. Last minute booking had me selecting a location that was too far away for our trip. My selection was Wildwood Inn based on feedback from some of our peers. Unfortunately although my wife and I had discussed several hotels it wasn't until she arrived home late that we discovered I had selected one that we had discussed prior to discovering the location would make it difficualt day trips to Kings Island. I called my travel company and they were not very helpful about cancelling the arrangement without the one nights stay charge since it was last minute and would be outside the 24 hour window. I then called the hotel (mind you this was at 1:00 in the morning) and spoke with a pleasant and helpful desk clerk named David. David unfortunately could not help me but gave me the name of the hotel manager (Chris Shively). I actually spoke with Mr.Shively at 10:00A.M that morning and he not only cleared the penalty charge but he called my travel agent and made sure the charges were reversed. Although my wife and I were unable to stay at Mr.Shively's hotel based on the hospitality he and his staff have shown us without even meeting us we will be planning a trip either for our anniversary or just to take out children. I have read the reviews and see a mixed bag of results. Being in the service industry myself I know that opinions vary and sometimes it is hard to shake a bad representation based on a few results. I encourage Chris and his staff to continue giving this same kind of service. Hopefully we'll see them soon.
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