Troy’s crew at Tidwell Auto has taken care of all of the vehicles that I have owned for the last 15 years, from full engine rebuilds to routine monthly oil changes. I put 100 miles per day on my vehicle and get the oil changed every month. We sent two kids off to college, one to Texas Tech and one to TWU in Denton and all of the work needed to keep their cars running safely and dependably was performed at Tidwell Auto. I drove a 1995 Chevy Tahoe for 12 years and put 367,000 miles on it. I never had an engine or transmission problem with Troy’s folks doing all of the maintenance. They did the brakes three or four times. They rebuilt the front end twice and replaced the air conditioner. When I look back on the years of dependable transportation from that truck, the cost of vehicle ownership was less than ten cents per mile. Their work has always been done quickly and correctly, at a fair price. My son worked for several years in Plano. One day he was on his dinner break a little after 5:00pm. He headed back to work down Parker Road while they were doing some road construction. A rock flew up and hit his clutch master cylinder. He was stranded, stuck in the middle of Parker road during rush hour. He called me at DFW airport. All I could think to do was to call Troy and ask if he could help. He and his men dropped what they were doing to go help my son. They pushed his truck onto a residential street and made arrangements to have a tow truck pick up his truck and get it to their shop. Please keep in mind that by this time it is well after they would have normally closed for business. I hope that this story says something to you about the customer service at Tidwell Automotive. It is kind of hard for me to write about and not think back on what a different kind of ending this event could have had without Troy and his crew. That 2001 Dodge Ram 1500 pickup was returned to my son, running perfectly the next day before noon.
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