I was referred to Blue Knob Auto by several of my friends and co-workers when mentioned purchasing a used car. Already knowing how busy this dealership was I came prepared to purchase and hopefully leave the same day. When I arrived I was given to a used car salesperson named Ralph. He sent me on a test drive on the car I was interested in. The test drive was fine and other than an odor inside the car which was explained to me as something to do with cleaning it I had nothing to complain about. When we sat down to discuss the purchase it was obvious that there was other issues here. Instead of processing the purchase and talking about the car Ralph decided I wanted to hear about his problems. I was then told about how the dealership does nothing for him and how he has to purchase his own uniform shirts and license plates out of pocket. I was there to purchase a car and that’s about it. I found this to be extremely unprofessional. He must have sensed my displeasure and became short with me and acted like me being there was an inconvenience. I did not and will not be retuning to Blue Knob to purchase a car. The prices are excellent and the cars seem to be in nice condition however the lack of customer service and unprofessionalism based on this one and only visit is more than enough for me to stay away. Previous and future customers beware, if you are looking for any help from “management” of this dealership don’t count on it. My calls to the manager “Jim” were never returned. I ended up finding another car not far from there and didn’t have any complaining to go with my purchase.
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