No games - got a manager involved when I couldn't get the answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a free carfax report that was very helpful in deciding to purchase. Neal was positive and helpful. They are going to help me pickup my previous car (no trade) as well given the long drive between home and the dealership.
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