My wife and I purchased a Ford Freestyle from Fred Martin Superstore in Barberton in May of 2009. This was our second purchase from Fred Martin and I wanted to relay how great Joe has been in providing customer service. We have had two major incidences since purchasing the vehicle, one required a complet transmission replacement (thanks to the finance advisor for recommending the extended warranty). Joe and Tim were great in getting us a free loaner vehicle so that our vacation could continue as planned to the beach while the Freestyle was in the shop. Joe's positive attitude and friendly disposition are exactly the kind of qualities that make dealing with him a pleasure. Joe has been great about getting us into the shop quickly and has been great at updating us on the progress of the repairs during the two times we have had to have work performed on teh vehicle. Thanks again for a positive experience and please keep Joe happy as an employee - he is an asset!
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