During my last visit to your service department I had the opportunity to observe your staff at there very best in regards to customer relations. Let me first say that I have been servicing my loved 2008 Dodge Avenger for two years now. Your staff have always treated me with respect and bent over backwards to satisfy me, listened to my concerns about my car and fixed any problems that occurred. My last visit was a tough one but your Mackinac found the problem and corrected my front end.
Back to the day I was in your establishment: There was a very rude family giving the Debbie and your staff a very difficult time. He apparently was not happy hollering at Debbie telling her that he is sick of bringing his car in he was extremely rude and his young son and his wife were all hollering at Debbie. But Debbie maintained her composure politely saying sir we are doing the best we can and I am positive the problem will be fixed. But the customer continued his ranting and even told me that the people in here are a holes especially the manager. But through all of this your staff was polite and professional. Especially Debbie and Cathy whom this person singled out.
In your job I am sure you get plenty of complaints. I am a person who believes in letting people know when they do a good job as well. In my opinion you could not have a better staff in your service department. They are honest polite and always have the customers best interest as a first priority. Looking forward to my next service.
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