Quality of service or product:
Quality was as promised / as expected.
Vendor understood my needs.
Vendor was flexible when presented with reasonable changes.
Price / Value:
Price was competitive.
Quote was accurate and I was able to anticipate the actual price paid.
Customer service:
Vendor was proactive in resolving issues.
Responsiveness:
Vendor returned calls, emails, etc. in a reasonable amount of time.
Timeliness:
Vendor completed service on time or early.
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