Update. I emailed Corporate and I got a call back in less than 48 hours. They looked into the situation and fixed it ALL! I'm now first on the delivery schedule for Saturday and I'm told I have a $200 gift card coming for my headaches. The person calling me (Steve Bailey) seemed open, honest, and truly committed to improving the company's policies/procedures. I am glad they admitted the issues and I believe they are doing everything they can to rectify them. I love their products and really hated the thought of not being able to shop there. Will definitely shop there again. 4 stars and not 5 simply because there were issues that had to be addressed.
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