This place has no customer service. I felt everything is about business. I was patient there for about 2 years and did not have any good experience. The staff and nurses are not friendly and the doctor seems not to care. The only reason I stayed with them was that their office was close to my house. Recently I went to get a referral to a specialist and I was told by the office staff that I needed to see a doctor before they could provide a referral due to the requirements of my insurance. I inquired on the wait time and I was told that they were busy and the computers were down. So I figured it would probably take about 2 hours to be seen by a doctor who needed to write on prescription pad the name of the specialist. I called the insurance and asked them about their requirement and the insurance person told me that they didn't require that I be seen by a doctor for a referral. They told me the doctor’s office can fax the referral to the specialist office and I could request that over the phone. Well that did not work out for the office manager. She said that their office policy is that the doctor needs to see me. I guess they needed to get their payment for the 5 min that it would take the doctor to write the name of the specialist. (NOT A PLESANT EXPERIENCE) I got my records and I quit as a patient. I figured that I didn’t need to endure such a hassle.
more