This dealer had the used vehicle we were looking for (05 BMW) and we needed to trade in a leased Honda. We worked with Tom Jorgensen. After a test drive, we noticed the vehicle needed a few things repaired. Tom assured us they would take care of everything, and made an appt at a BMW dealer to address all the issues and arranged a loaner vehicle for us. This appt will happen a week from now so we'll see how that ends up. After fairly long negotiation working with Tom and Cal on the numbers, they were able to get us very close to where we needed to be. Then the finance guy (Andrew) uncovered a $2000 'mistake' in the initial deal made by the sales manager not in our favor. After a couple phone calls and number changing they got our number back to where it needed to be and absorbed the mistake. Overall Tom was very professional and I would work with him again. I wish the sales people would mention up front all the 'surprise' charges they try to hit you with in the finance office so they are not surprises that could potentially add to your cost that you had already agreed to. But that is a tactic that is used at all dealerships not just this one.
more