Unquestionably the best dealership on the West Coast. I now reside in the California wine country and just made the 12+ hour drive (each way) solely to purchase my newest vehicle from Duy at Toyota of Gladstone. This recent purchase (a 2011 4Runner) is the 3rd, or 4th vehicle that I have purchased from Duy. Duy's sense of customer service and attention to detail is impeccable.
A quick example: on the day that I was scheduled to pick up the vehicle, I was hung up elsewhere and needed to get the 4Runner to a nearby Les Schwab for the installation of custom tires before they closed. When I called Duy and explained my problem, he dropped what he was doing and delivered the new 4Runner to the store, then waited for me until I arrived. The new vehicle, which I had never seen before, was immaculately prepared and EXACTLY as he had described. Later, Duy took the time to fully explain the features and operation of the new vehicle. Duy followed up by phone, text and email the next day to make sure that I had made it back to Northern California ok and that I was satisfied with the vehicle. Wow, even my own family doesn't show that kind of concern!
This dealership, which is managed by David Elder, is clean, friendly, fair, and game and drama free. The pricing is always fair, the service department is reliable and accommodating, and they are clearly more interested in maintaining lifetime customers than a quick sale.
Over the years I have referred a number of family and friends to Duy at Toyota of Gladstone, and all have become repeat customers. In one instance a friend in California flew to Portland to pick up his new vehicle from Duy. Duy picked him up from the airport (probably 20+ miles each way) and transported him back to the dealership to complete the delivery. This I might add, was not even a new vehicle, but a used vehicle. Truly first rate service and dedication!
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