Awful. A flower-girl dress for my wedding was purchased at this store. A beautiful $250 dress, which in my opinion is quite a pricey dress for a three year old...but it was so beautiful we went with it! We ordered this dress in January with an early April delivery date. Needless to say a week out from my wedding we have no dress...and no one from the store can provide a decent answer as to why there was such a delay. My bridesmaid who is the little girl's mother tried for nearly six weeks to get a straight answer as to when the dress would arrive....to no avail. When she indicated that she was nervous about the arrival and alterations because the dress was quite expensive the owner informed her that $250 was in fact not an expensive flower girl dress. 10 days before the wedding my friend was returned her deposit and we actually purchased a lovely dress for $25 and received excellent customer service...at Burlington Coat Factory! :) But my friend continues to get phone calls since the dress came in (1 week before the wedding) to see the "lovely" dress. I guess I would just advise people that the communication when a mistake is made is awful. Either you receive no phone call, have to keep following up yourself or get a different answer from different people in the store. I purchased some accessories at another bridal store in the area and when a mistake was made the owner immediately called me to let me know about the problem and to give me options. No such effort was ever made by Ferri Formals in this situation.I just do not think this is a stress any bride needs a week before their wedding, especially when the dress is purchased so far in advance.
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