My husband & I bought his wedding band from Kassab 6 years ago. The ring looked beautiful but last year the white gold borders have separated from the yellow gold into 3 separate pieces that snag on my husband's clothing. When my husband took it to them they told him it would cost around $300 to repair (even thought it's their shoddy workmanship) and that they could offer him a new one at cost for approximately $350. The salesman was also very defensive and accusatory about what my husband must have done to the ring. My husband is a banker so it's not like he's out felling trees or using a jack-hammer for his profession (my wedding ring from a different jeweler is not falling apart and it is almost the same age and my husband's ring. My career also involves what Kassab jewelers considers excessive wear-and-tear...typing on a keyboard). They are lame, and their concern for customer service and satisfaction are deplorable when it comes to repairing their shoddy merchandise.
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