Evergreen Ford

My wife and I just purchased a brand new 2013 F-350 from Evergreen Ford. This is my 3rd truck from Ford I have owned over the years. It's a great truck, great product. It would take an act of Congress to get me to even turn down the street towards Evergreen Ford again. Once the sale was complete, they acted like they were doing me a favor by taking care of the accessories and small blemishes that were owed to me as part of the sale. I talked with their GM, Tony Rehn who said he would look into it personally and get back to me. Never received a call. When I went to pick up my truck (after them having it 3 days) I asked him why no return call. He became defensive and rude then turned around and walked away to his office slamming the door. Not once did anyone at the dealer apologize for any inconvenience or acknowledge my concerns on lack of communication on their part. If Tony Rehn thinks it's ok to treat people like that it the middle of the show room, it would show the rest of the staff that when the customer is upset, go ahead and walk away. Once you purchase from them you're leverage is gone. They practically beg you to give them a perfect rating on their survey before you even get it. I love my new truck, I just have a horrible taste from Evergreen Ford. Do your own research and come to your own decision, my advice is to stay away from Evergreen Ford. more

they misrepresent their cars, then say it is your fault for not checking the window sticker, even though their website said otherwise. They are not helpful and will push all blame unto you for being the silly buyer who is not checking on what they are doing. They do not care about you, once they get their money you no longer matter. The managers are the worst and do not want to help you at all, including the general manager. I regret ever buying a car here and honestly they are not worth the hassle nor frustration. more

I recently bought a Ford Focus Titanium 2012 used (about 3200 miles) from these folks. When we went to the lot we were looking for something specific. Upon viewing the car, I noticed it had leather seats and we asked if they were heated? Their reply was yes, it's a titanium, top of the line. Test drove the car and when home to think about it.............. Decided to do the deal. They have what they call a "SYNC" computerized system on the car for navigation, climate control, end, etc., There is definitely a learning curve to operating it and I was going to sign up for classes that they offer every week. On the first cold morning after bringing home my car I wanted to turn on the seat warmers.... Couldn't find them? Called the salesman and he said maybe it's in the sync system under climate? I said I looked, but saw nothing. He said it is the titanium right? I said yes. He said that doesn't make any sense....... I will call you back. Last question of his " You did have rubber floor mats? Me .... No, why? UH OH..... his response. No call back, no nothing. My husband called again.... Turns out it "DIDN"T " have heated seats like they said, Like I asked for and now were not willing to do anything about it. Seems they should know their inventory right? Now I believe they were just outright lying....... Once they get your money, forget about any kind of customer service or satisfaction. Don't buy a car there , you'll be sorry you did. I should have read the reviews about this place. We just happened to be in the area. Seems like many people have had the same experience...... Less than honest and downright deceptive. more

I want to thank Brenda for her honesty. After a less then perfect experience in the pasts sometime back, I was very pleased to find out that the first time was a fluke. You have a first Rate service Department. Thanks Again, Joe M more

It was a nice and easy process working with Jonathan Ling and Jeff Walker. Everyone was polite and friendly, no heavy sales pressure. I will buy from Evergreen Ford again. more

Looking to purchase a Ford? Go to Evergreen Ford in Issaquah and ask specifically for JOHN (JP) PEREZ. He is your man when looking to make a deal on a car. I drove away with a 2009 Ford Focus and JP made it the easiest car transaction I have ever experienced! He is knowledgable about the bussiness and is able to key into exactly what you are looking for and making the best deal possible. In addition, he is a down to earth great guy and you might as well be with an interesting fellow while you are waiting on the deal. He passed on some great advice from his father... 'if you drive your car like you have a raw egg between your foot and the gas peddle, the car will run forever.' I will think of that piece of advice for the rest of my life because of JP. Awesome car! Awesome salesperson! Awesome experience! Can't ask for anything more! Ask for JP! more

While we were there, we noticed that they also had some good prices on some of their preowned 2008 Explorers. Our current personal car has been driven by us now for 10yrs and due to a few glitches, I found myself daily asking if this would be the day it was going to expire on me. Plus we needed a more dog friendly vehicle and the Subaru, as much as we love it, just isn't cutting it in the safety factor anymore. So we paid half of what we would for a 2008 Explorer that was a previous rental and only had 9000 miles on it. Its looks great and has been a great addition for us. more

I had the BEST car buying experience ever at Evergreen Ford last week. I had a very negative experience the previous week at another dealer so was actually dreading car shopping but I have to say - I really enjoyed working with both Matt Ward (sales mgr/finance) + sales professional, Jonathan Ling. They were so helpful! I was not pressured in any way; and everyone I came in contact with gave me the distinct impression that they were more interested in helping me find the exact car to suit my needs and budget than they were in making a sale. I should have listened to my son and husband - both had very positive experiences in the past 2 years working with Matt Ward @ Evergreen. They told me not to go anywhere else but Evergreen Ford...but I mistakenly thought that by going out of the city that I would find better pricing. Well, I discovered I was wrong! Working with Jonathan & Matt was a real pleasure! I came away from the experience feeling 100% satisfied and extremely pleased with the entire transaction. If you want a great car; outstanding prices and an overall awesome buying experience - be sure to ask for Jonathan Ling and Matt Ward - they'll treat you right! more

Haven't made up my mind yet, but if I ever buy a Ford it will probably be from Evergreen. I've been to 5 different dealerships and this is the only one where I feel comfortable spending more than 20k. Chad, Bryan and of course Whalley are a pleasure to work with. more

Awesome! This was the easiest transaction of purchasing a vehicle I've ever had, professional non-pushy staff, friendly environment. Will definatly be back in the future! more

We bought a 2010 F150 XLT on Saturday. Our salesmen, Andrew Wright and John Perez, were very friendly, helpful and straightforward. I found the truck I wanted at their rock-bottom price on their web page, at a better price than other Ford dealers in the Seattle area, and called to say I was coming out. The truck was parked out front and ready to test. The store and service department are state-of-the-art and the other employees we met were knowledgable and accomodating. A good experience. more