On November 27, 2009, at 3:30, I was at the Viking outlet inside Joann Etc. in Ontario. I showed the sales rep, (Lynn?) Herrera, an ad from Joann about a sewing machine and asked for information about the model and where it could be found. She launched into a hostile tirade about how she wasn?t part of Joann and that she could tell me nothing about the ad. I tried to pin down where I could go or who I could talk to for an answer, but she just got nastier. Even when I told her, ?I?m just trying to get an answer. There?s no need to get snippy,? the best response she could muster was a pouty, ?Well, you?re getting snippy with me.? My mother stayed behind to try to extract information from the rep while I went up front to see if I could find someone more helpful. As I understand it, the rep finally deigned to look at the ad again and give some information about the model and managed to eke out an apology with the excuse that she was really stressed out. She did not, however, provide any actual customer service such as trying to call other locations, offering to place an order for the sewing machine, or look up information on a comparable model. Luckily, there was a small sewing machine store a few miles away whose sales rep helped me pick out a machine, showed me how to use the basic functions, and helped me pick out ?starter kit? essentials. Because of Ms. Herrera?s hostility and incompetence, she missed out on a $250 sale, completely eliminated any chance that I would return as a customer, and assured that I?ll be letting people know where to shop instead. Go to Bags and Bobbins instead.
Pros: Juvenile mentality makes her laughable
Cons: Hostile attitude makes her impossible to deal with
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