We visited this hospital on October 2nd because our cat Buttons had been poisoned by some flea medicine. They were unable to revive him, and we brought our other cats in for services, leading to a vet bill of over $700. As part of our follow-up efforts against this poisonous drug, we wanted a copy of the doctor's report about Buttons' death. When we initially called, the officer manager refused to let us talk to the doctor to discuss the fact that the report did not adequately depict what happened that night. So, offhand, I threatened to contact my credit card company. The mood of the conversation then improved, and after sending a letter I was then able to speak with the doctor. She said she would send a report in a few days. When no report arrived, we called the hospital again, at which point the office manager, Cindy, refused to give us the report, paranoid that we would dispute the charges, even though the hospital had already gotten paid. She insisted we needed to make a second pa
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