Utah Community Credit Union

I've watched UCCU work on changing their core system and online banking system over the last year, and while it isn't perfect, I've noticed it gives them a greater ability to bring in new technology and service. Just this week they sent me an email about a new service called CardSwap that is very cool. They couldn't have used that new service with the old system. So, they get 5 stars for working on the core systems, instead of just focusing on what makes them flashy. more

UCCU has lower loan rates than other banks or credit unions. Way cool place. more

Just an awful experience with them. I made a payment but, because of fee they imposed after the statement, did not cover the total amount. My credit report now lists a negative "30 day past due" from UCCU. First time in 30 years that has ever happened with many different banking and credit card holder relationships. VERY BAD BUSINESS PRACTICES. more

I used to use uccu as my bank until I closed my account three years ago. I was not super impressed by them and moved to another bank since I got married. Three years later when I want to open a new account there, they deny me and won't tell me why. When I go in and contact them I find out that the day after I cancelled my account there, a payment had processed. Had I been contacted, this would have been taken care of. UCCU never contacted me, what they did was sent me straight to collections. So for three years my credit has had this collections issue to my name and I had no idea. When I asked why I wasn't informed of this, I was told that it didn't seem like a large enough amount of money. Well it was enough to go to collections and on my credit. I am appauled and disappointed in the service and business of this company. I can't believe that UCCU would go behind someones' back and send them to collections when they would have willingly paid off the payment right then and there. I will never bank with UCCu again, nor will I ever recommend them to anyone that I know, but I will strongly tell people not to bank there due to the irresponsible way in which they handle their customers. I can't believe that an institution that handles peoples money would intentionally ruin someones credit because it didn't seem like a big enough amount. more

What a waist of time going into UCCU credit union in Utah for a boat loan. I had everything in line with great credit, W-2's, and everything; after two hours they can back an said sorry we really don't like to loan on that high of an amount on a boat loan. The Manager of the Springville, UT location didn't know what he was doing or how to calculate income from a business tax return. They should have told me right up front they wouldn't loan on that amount, and I would have been happy, but to make me wait for 2 hours was ridiculous. I would never waist my time again going to Utah Community Credit Union. I even call the corporate offices before I went an told them of the situation to make sure they offered boat loans and the amount I was looking to finance. The operator said we offer loan amounts up to your request. They need to be upfront with there customer and every employee needs understand all there policies so it doesn't waist our time or there's. more

I have an auto loan through UCCU and am extremely happy. My bank, which shall remain nameless, acted like I was annoying them by asking for info about car loans. UCCU, however, was more than happy to sit down and talk about my options. In addition to much better service, their rates were much better and I was very pleased with the application process. When I need to go in to make payments or whatever, they are always extremely friendly. more

When I first moved to Utah I set up an account at UCCU due to my sister's reccomendation. I have never regretted that decision. They have always been very friendly and helpful when it came to my accounts. The best part is their lack of fees. You don't even need direct deposit to avoid fees. I will definately continue banking at UCCU while I live in Utah County. more

I have always loved credit unions. You seem to get better rates for savings accounts and better rates for loans. I opened my daughter's first savings account here shortly after she was born and opened a savings account for my husband and I as well. The employees are always so friendly and helpful and you can view your account online for free at any time. They also send helpful mailings about different financial planning strategies (budgeting, investments, etc.) as well as their current interest rates for loans. We lived in northern Utah County and had two locations within a few minutes of our home, and since I work in Provo, there were locations close to work, as well. I love UCCU! more

I have visited most of the branches of this credit union, and I received excellent customer service at all of them! The employees were friendly and very willing to help me with any questions I had. This is a credit union, so the rates on the savings accounts and other interest bearing accounts is more than most banks. You also get a lot more features with your account. The only drawback, really, is that it is a local credit union, so it is a little harder to find a convenient location. more

This is a credit union, so you’re gonna have lower interest payments. Some other benefits… Free checking A low minimum deposit (just keep $5 in your savings account, and your account stays open) Free internet banking, see and manage all your accounts Free online Bill Pay Free email bank statements See your cancelled check images online No deposit slips Lots of different banking services Convenient locations Benefits for members with other companies more