In 2009, my husband and I purchased a set of siderails for our brand new 2009 Ford F150 quad cab pick-up from Trail's End. After they had finished with the siderails, I stepped on them to see how I liked them. They gave a bit and I was unsure of whether they were installed properly or not. Went back into the store and inquired about the installation and had the manager/owner check out the installation himself. He assured me that they were installed correctly and was the right siderails for my pickup.\r
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We recently sold my 2009 Ford F150 Quad Cab pick-up and took the time to take off the siderails to trade in for new steps on our new pickup that we had purchased. We re-visited Trails End Truck Accessories and the manager/owner told my husband that he would take the siderails in trade for two steps to go on his new pick-up. After one of his employees had driven my husband's pick-up to the back, the manager/owner spoke with his employee and decided that they could NOT trade the siderails in for the new steps because the siderails did NOT come off of a 2009 Ford F150 pick-up, nor were they purchased at his store. He further stated that the siderails had to be Chevrolet siderails. When my husband told the owner/manager that the siderails were purchased at his store and they were installed on the 2009 Ford F150 Quad Cab pick-up, the manager/owner called my husband a liar and asked for a copy of our receipt. I still have my receipt, due to deducting the cost off of income taxes and I intend to supply the manager/owner a copy of the receipt, but I will never occupy his franchise again due to his actions. I, apparently, overpaid for the siderails on the Ford F150 Quad Cab pick-up and then was called a liar in front of customers in his store.
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