The stylists are nice, but the receptionist are very unprofessional, in attire and attitude, and are VERY RUDE. I really noticed at my last visit, I had the receptionists give me dirty looks, answer my questions rude, short, and as if I was dumb. I am a professinal engineer, and if I spend good money I expect the receptionist to be cordial. When my friend tried to use their coupon for $5.00 off first visit, the receptionist gave him the third degree as to who reffered him. Saying it was a referral program, but it clearly says "first visit" i knew he would have a hard time, because my first time their I also tried to use the coupon, and by their look on thier face, i could tell they did not want to accept it. (they display it on their table) They also did the same for my sister. My sister had another bad experience when she wanted a new hair cut and color, the first hairdresser was rude, so she decided to switch hairdressers, (200+ for the quote), well when she did this the receptionist gave her a hard time, and would not give her another appointment until she made an appointment to get a consultation from anther hairdresser! They made it so difficult and talked to her like she was 10, that my sister just went somewhere else. It was not some Picasso art or anything, it was just highlights and cut!!! I also noticed other people in the waiting room were getting the same treatment, this really opened my eyes. Oh, I also had a manacure there and it was horrble, they put us in a small room, I had no room to even move my elbows, other people kept comming in and out it was a big waste of money. I had to wait for a while for my appointment. I helped myself to some stale coffee, and stale cookies.
Cons: service, cleanliness of pedicure/manicure