I went to Ritual for a couple of years. In the beginning, they were great (although very expensive). Towards the end, I was made to wait for pretty much every appointment (while, yes, my stylist and others in the salon sat around and talked). Several times, the tension was pretty thick and I got the impression the people who worked there did not like each other. The last few times, I did not get the cut I expected. On my last visit, the cut was so horrible I felt I needed to have it fixed immediately, yet when I called, I was told by the receptionist that my stylist did not have any available appointments for several days. Not only was there no apology, I got the definite feeling they were not interested in fixing my haircut at all. I ended up going somewhere else to get it fixed, and I'm still going there today (in addition to referring about 6 of my friends to the new salon).
Pros: Talented stylists
Cons: Inconsistent results, poor customer service