I'm not sure how they've received the Best Of awards over the past few years as my hair experience with them has got to be one of the worst I've ever had. I've read a lot of a stylist by the name of Kim who doesn't seem to be employed there anymore which is a pity, as she seemed to be their only saving grace.
Anyway, I paid over $90 for a hair color I could have gotten out of the box. I asked my stylist to go w/a lighter color and it took him 2 1/2 hours to complete a partial weave and w/my experience with other stylist that is completely unacceptable. When he was waiting for the color to set, he seemed completely oblivious to the fact that I was dissatisfied w/the time it had taken him. I also had to go find him when my hair dryer thing turned off. When he started to wash my hair, he ran his fingers through it while it was unshampooed and unconditioned so he was literally pulling at my hair. He also started to dry my hair w/out asking me which way I part it and at that point, I was tired of waiting and ready to leave. When I got back to work, my friends commented that my hair was dark and a taupe like color which was completely opposite of what I wanted. I called the salon asking to have the manager call me back and in the meantime had to go somewhere else to get a color correction done.
It would have been a good color if I was a 70 year old woman, but it was drab and dull. I would highly recommend people not going to this business. It's been 3 days later and I'm still waiting for a callback from the manager. So yes, it was hands down one of the worst hair experiences I have ever had. Save your money and time and search elsewhere for a good salon with color experts working there.
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