WARNING: BE AWARE OF THESE PEOPLE: THEY ARE THIEVES: DO NOT DO BUSINESS WITH THEM!! I called Pro Tech to discuss the charges. I spoke with a female first who said she would call me back and never did. Then I spoke with a male dispatcher who was very rude to me when I explained that I was not told the charges start and end in Waltham. I told him that I could not believe that Framigham to Leominster was $262.50 He kept explaining that the charges start and end in Waltham but when I tried to explain that nobody told me that, he didnt try to be accomodating. I was under the impression the charges were from Framingham to Leominster. The dispatcher hung up on me. I called back three times and was hung up on each time. On my fourth call, he answered and remained on the phone and I told him I was going to file a compaint with both my bank and insurance company. His response was ""Ok, whatever"" and then hung up the phone. This was very unprofessional and rude and I dont feel I was treated appropriately and am upset that the charges were placed on my debit card after they had told me they were only holding my card incase the $100 from my insurance didnt cover the tow, but they anticiapted it would. I think that $162.50 on top of the $100 that my insurance covers is excessive and abusive. It is only 27 miles from Framingham where my truck was picked up to Leominster where it was dropped off. This has been needless aggrivation that I have to go through and very stressful when I am already stressed about having to tow the truck to begin with. It is unbeleiveable to me that a company would treat their customers this rudely.
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