Mona Lisa Cafe

Ignores customers feedback. I WILL NEVER GO THERE AGAIN . I had an issue with the desserts and notified the owner and was ignored. Posted on their Facebook page and comments were removed minutes later and I was blocked. Maybe they should spend more time with customer service instead of playing on the internet and deleting Facebook posts. Problem could have easily been handled if they had simply replied to my email. more

I have been to the cafe three times in the past week and every time i have gone, it has been an excellent experience. Last week, I went with a friend for a nice lunch and coffee and was kindly greeted by a waitress and brought over to a table. Service was excellent and the food was phenomenal! I would definitely recommend the artichoke french, one of my new favorites. The new chef there has definitely brought in a new twist for cuisine and it is just marvelous. Another time I went, I wasn't sure what to get, so the chef made a brand new eggplant dish specifically for me! Talk about dedication to customer satisfaction! Im not sure why the previous comment has such a poor review. Some people are just out there to vent their anger towards others. FIVE STARS! ***** You have to go try this place! more

As I see by other comments on many other review sites, I'm not far off! I have traveled the country for decades and eaten in many great, mediocre, and poor restaurants. I can say by far, with no second place winner, that this place was the WORST! I came with a friend for lunch. Sat outside with others who were being served. The waitress never checked on on us for almost a half hour. Had to get our own menus and her attention. I ordered a bottle of wine that is $8 off the shelf, but $23 at this place. I also ordered a simple dish of pasta and it took over 40 minutes to get it. No contact from the waitress all this time waiting. She then brings me the dish and there is an inch and a half long hair in the food. I try to quietly bring this to her attention and when she finally wakes from her peaceful slumber, she reaches over and uses her bare thumb to scoop it out and then hands the plate back to me!!!!!! When I brought to her attention that I wanted another dish, she reluctantly took it back inside and by some miracle, was able to bring me out the so called new order in less than 5 minutes! I refused to eat the food and when she returned about 20 minutes after that, she had bill in hand for almost $50! I have never been so utterly disgusted with the service at any restaurant I have been in during my entire life as I was with this place. I would never return nor recommend this place to anyone else. And, it is apparent that the restaurant management doesn't read these reviews as from the looks of many others who have had similar problems, it does not seem to be improving. more