Michaels

I rather enjoy Michael's. I spend a good amount of my crafting money there, and the only time I'm not happy about it is when I go crazy buying all the wonderful supplies and spend more than planned as the result. Sometimes the employees are grumpy, but usually when dealing with grumpy/rude customers, everyone is entitled to a bad day (you are, why can't they!?). I would never expect that every product I buy at there is going to work perfectly, and when it doesn't, I don't blame Michael's, I talk to the manufacturer who made the product, not the store who sold it. Michael's has been wonderful to me, and I would suspect that if you go there yourself and don't act like a jerk to the employees they will be just as wonderful to you too. more

I bought a powder that mixed with water makes a rubber-like mold. It promised to be easy & to create fine detail. Every mold I made came out lumpy & would not properly dry, ruining the details in my cast. Following the directions, I used 1/2 the package, wasted an hour & threw away all molds as unusable. It's either a faulty product, or it was beyond shelf life. I tried to return the defective product. The cashier called his manager & said, "A customer is trying to return a product, but she's already used half of it," in a tone which suggested I was trying to steal from them the $6 this product cost me. He then informed me that his manager said I couldn't return it. He was still on the phone & I'm sure the manager heard me retort, "But the product didn't work. It's not like I used half of it to my satisfaction & am trying to return it now that I'm done with it." The manager said something else to the cashier over the phone & he said, "It's our policy not to accept returns unless we can resell them." Really? You sell me a damaged good & it's "your policy" not to reimburse me for it (btw, with a receipt)? I gave him the box of InstaMold & told him to throw it away. Also, about a month ago I called & asked a female employee if they had a certain product. I even told her what section it would be in (scrapbook) and she said she'd go look. She returned to the phone and said in an exasperated voice, "No, I couldn't find the product & other employees I asked said they have never heard of it," with an attitude suggesting my request was a major inconvenience to her. The next day I went there for something different & low-and-behold, there is the product I asked her to look for in the scrapbook aisle. Did she even look? To be fair, I haven't had any other bad experiences. Usually someone asks me if I need help, and their selection is great. But the lack of respect as a (very good and frequent) customer I experienced tonight with my failed return really turned me off. more

Michael's is a good all around craft supply store. They have an abundant supply of silk flowers and leaves for making floral arrangements. They have a very large scrap booking and stamping department . They also have a very nice custom framing department, and also already framed art. They have a wide assortment of all craft supplies. The other really nice thing about Michael's is they hold classes on how to do the various crafts for kids and adults. These are very helpful and fun. Your child can have a birthday party here as well, they do some kind of craft project during the party. more