My husband and I have to move to a new place due to no fault of ours; we have excellent rental history and references, we make good money, but our credit is average. If our credit was better, we would be buying our own house, not renting! We looked at a house managed by The Mgmt. Group, and loved it! We went to apply, had all of the almost $1,400 they wanted as a deposit (greedy #1), and payed $100 for our credit check (greedy #2). The women told us someone else had applied, but did not pay a deposit, so if we passed, we could have it. (kind of heartless #1) We told the woman we really wanted the house and asked her what they base their credit policy on; what credit score would disqualify us. We were told they don't go by credit scores and that automatic disqualifiers are certain bankruptcies and evictions or owing money on past rentals or mortgages. WE HAD NONE OF THESE! Our credit is ok, not great, not horrible. So she ran our credit, we wait 15 min. She tells us we are not qualified due to poor credit but will not tell us why. Doesn't look at rental history or income. Then she just ignores us. (Heartless #3 and #4) We believe that she never planned on approving us; that she just wanted to make a few bucks on our applications. As much as we loved the house, and I was seriously heartbroken, we are probably better off moving into a house we don't love but hopefully will have better customer service from the manager of the property!
Pros: had a nice house for rent.
Cons: bad customer service, excessive deposits/fees, shady.