My house has been managed through the Management Group for the past two years and I have been absolutely disappointed by their customer service and complete lack of communication. I have had three different property managers oversee my property and not once did they let me know this. I was wondering why my calls to my property manager went unreturned for weeks. Finally, I had to call THEM to find out what was going on only to learn that the person who was managing my property quit! I also had a plumbing issue at my property and no one let me know about this until a month later! The cost to make the repairs was in the thousands and not once did anyone notify me about what was going on. It was only when I received my monthly rent check along with the monthly balance sheet that I noticed there were several photocopies of bids that they had received. I again, had to call THEM to find out what happened. Of course, they did their standard deflect blame and not own up to anything. They also charge owners an arm and a leg during inspections and move-outs. $75.00 to change batteries in a smoke detector? Seriously? Their customer service and communication is terrible and I cannot tell you how unhappy I have been with them. If I didn't live in another state and if there were other options for management companies in Vancouver, I would have taken my business elsewhere in a heart beat. I have told everyone person that I know to avoid using the Mangement Group at all costs because they are so awful.
Pros: Sorry, can't think of one
Cons: Horrible customer service and communication with owners
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