Better Bussiness complaint ID# is 6952149.Current rating is unsatisfactory.\r
I have filed a complaint with the Texas Attorney Generals Office. Owner is Albert Lee. 5/15/08 had noise in the rear of the Suburban so we took to Kwik Kar and they said the rear end differential needed to be rebuilt - cost ~$2,500. Kwik Kar stated there were no other issues. I gave them permission to rebuild based on our discussion. 5/16/08 I received a call from the Kwik Kar stating that they did not check the transmission and that both the transmission AND the diff. had to be rebuilt - cost $5,200. I agreed to have them repair both items. 9/2/08 we had a popping sound coming from the Suburban. We had Kwik Kar work on the Suburban. 9/3/08 I received a call from Albert Lee and he stated major repairs were needed - his quote $700-$1,400. Albert stated that these were new problems and are not warranty covered. 9/6/08 3:15 PM I met Albert & only item I authorized him to complete was a repair quote & initial. 9/6/08 6:15 PM Albert showed me a repair quote for $584. He wanted me to ok the quote - Kwik Kar to do the work. Albert would not print/initial a quote. Albert changed his story and stated that he completed the major work and he wanted a happy customer-BS. I did have the Service Manager for Goodyear inspect the Suburban. I asked Albert to show me all the old parts from the Suburban & Albert stated that he did not have the parts. Per Goodyear - auto shops would not receive any credit & do not recieve same day credit. - How did he order the parts/install/credit the parts in 3 hrs? Per Goodyear standard time to complete is 5-6 hrs min - I asked him to show me all the new parts that were replaced on the Suburban. Goodyear stated that the parts that parts were not new installed parts. My recent experiences with Albert Lee and his company has been fraudulent /predatory practices. Albert Lee forces his customers to pay an exorbitant amount of money for unwanted/unnecessary auto repairs.
Pros: Nothing to good to sya about the owner or company
Cons: Deception, fraud, stating repairs were completed when they were not
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