We had a horrible experience with this kitchen designer, and according to all of the employees that work there our experience was very normal. They said they are very used to all the complaints. Scary! The measurements were all off, the contract was changed part way through the job, and it took over six months to complete. The actual workers were good (with what they had to work with), but the owver/designer was the worst person I've ever done business with. Stear clear!