My husband and I found a car on USAA's car buying service site. We went to Hall Acura in Newport News, VA for a test drive . It went well and the salesman was friendly and polite. After the drive, we returned home for lunch and to get a loan quote from USAA. One of the benefits of buying this car was $100 off for USAA members. \r
\r
That afternoon, we returned to purchase the car. We printed off the page from USAA stating the benefits of buying this car as listed by the DEALER at the dealership. After my husband printed it off, he was informed quite rudely by the ""manager'"" that the price on the car had been raised. He used the term ""updated."" The ""manager"" didn't even get off his rear end to apologize for the inconvenience. Their story was that since the price had gone up they could refused to honor the discount of $100 off. They did not even offer compensation for our troubles. After feeding us a line of bull saying they dont set prices, and that they cannot discount the car at all. Also stating most dealers will NOT honor the USAA discount. We still decided to make the purchase since we had already went through the trouble of the pre-purchase process, such as insurance and loan. Further more we were misinformed of the number of keys for the car after signing the papers. Overall the experience was poor at best. For a dealer that claims to be committed to excellent customer service, they fell far short of acceptable. We will NOT be returning for our next car.
more