I have never written a review for any business that I frequent. However, I am now writing about H2O Salon since becoming a client there a few years ago, I have seen a dramatic decline in the salon from its overall maintenance, to the professionalism of the staff and to the atmosphere projected. The salon is starting to look rundown and not very clean in the areas where the cutting and coloring is done. The professionalism of the front desk and other staff is lacking. There is a constant air of tension between the staff and the owner. This is not conducive for a relaxing and pleasant experience for a client. There is always a turnover of staff that I find odd. Sometimes I wonder if I will receive a call that my stylist is gone! Mostly everyone at the salon is friendly; although it has been my experience that one of the unfriendliest and off-putting people at the salon is the owner, herself. She doesn't acknowledge someone unless he or she is her client. You would think that the owner would be gracious to everyone since it is her salon. The owner should keep in mind that if she wants her salon to personify a high end salon that it doesn't begin and end with high end prices. It is the whole package -- from the physical decor (which could use a paint job and a thorough cleaning), to the staff's professionalism (in decorum and dress code), as well as a welcoming and pampered feeling from when a client walks in the door to when a client walks out the door. \r
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Even though my stylist is prone to lateness; if she weren't so talented in coloring and cutting my hair, I would not continue to patron H2O Salon due to the above mentioned issues. H2O Salon was a nice place when I first started there as a client, but as of today, it is not the same nice place. If someone asked me for a hair salon reference, it would not be to H2O Salon.\r
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