My guess is this restaurant has recently fell under new management. That's the only way I can explain the 5 star reviews.
I am a local from Seymour, TN. A group of friends and I went to this restaurant for New Year's Eve. The service was bad and the food was just average. My prime rib was tough and so was my wife's steak. We kept having to ask and re-ask our waitress for beverage refills. $30/person should qualify you for great service. Groups of 6 or more have the tip automatically added to your bill so our waitress made approximately $40 that she did not deserve. All 7 of my party left knowing we would never go back. If you want a fine dining experience in Gatlinburg do yourself a favor and go to the Peddler instead of this tourist trap.