From the beginning this company was nothing but a headache. They are impossible to get a hold of, take forever to call back, extremely disorganized, sloppy with their work..... My child had the flu the day of the viewing for the pics so I called the company. It took me days to reach them. When I finally did reach them, they told me they couldn't locate my child's pics unless I got the account number from the school and my child's sititng number. I managed to get the info even though I felt it was them who should have done the leg work for that. After giving them the info, it took a week for me to reach them again after hearing nothing back. They said they located my daughter's pics and would put it on their online gallery. I was given the website address and the password which they said would be my first name. It took me an hour to find the website because it was given to me WRONG. I double checked with the woman who gave it to me and she left out the ""dot"" that goes in the address. When I finally get the address right, i enter the password which is supposed to be my name....my name which she correctly spelled out for me online. Well, the password was spelt INCORRECTLY! Again I spent forever trying to intentionally mispell my name just to log in. When I finally did log in, and viewed the picture, IT WAS NOT MY CHILD!! It takes me yet another week to reach them again and when I do, I tell them that isn't my kid. They took ANOTHER 2 WEEKS and said they corrected it and put up her pic. I go back to the website and again, NOT MY KID!! I call them again, ask them to check what they're doing, verify everything, they said they changed it a 3rd time and so I go to the website, and can't log in! They changed the password! I give up, they are a terrible company, rude, unprofessional, sloppy work, no customer service...... I've told everyone I know.... never again.
Pros: there are no pros....