Franks Pizza & Subs

About every year and a half, I forget how pathetic this place is and make the mistake of wasting my hard earned money. My daughter and I were shopping nearby and were STARVING and craving pizza. Frank's was the closest place. We both ordered pizza by the slice. My daughter ordered cheese and I ordered the ""special"". The ""special"" consisted of previously baked pepperoni pizza which was then topped with new toppings and hardly melted, poor quality cheese. (See attached picture. This was taken AFTER I sent it back to further melt the seemingly synthetic cheese topping). The previously-baked, underlying pizza could not have been baked any less than 4 hours ago as evidenced by how hard (not crusty- HARD) the crust and original cheese was. Same with my daughter's cheese pizza. She could only eat about halfway up the slice before it became too tough for her to eat any more. She said it tasted like the pizza at her elementary school. We did order a house salad which was fresh. It was served with a packette of dressing which looked pretty beat up, but the dressing itself tasted o.k. for packaged dressing. Our waitress did check in to see if ""everything was o.k."". Why didn't I complain then, you might ask? 1. We didn't have time to re-order. 2. My daughter BEGGED me not to complain because it would embarrass her (she is at that age). But to top it all off, when we went to pay, the cashier asked how everything was and I just HAD to ask when the previously baked pizza had actually been baked and the cashier proceeded to become rude to me. She said that they make the ""slices"" fresh and that they couldn't have been over 15 minutes old. I invited her to go to our table which had not yet been bussed to look at the mostly uneaten pizza for herself and to my astonishment, she called over another staff to ""prove me wrong"" and to chastise me for not saying something sooner. Not feeling like having to explain myself to her, I smiled, paid my $10.50 and silently vowed to NEVER waste my hard-earned money there again and vowed to warn every one I can about this terrible place. Incidentally, as she was telling me how they never re-warm pizza to serve, I watched the kitchen staff put a whole cheese pizza in the oven which had clearly already been baked (cheese not white and crust toasted). Frank's on Franklin (near the new Kohl's) is an embarrassment to Roanoke! more

Franks Pizza & Subs Williamson Rd. The food is bland and over cooked. I have tried the restaurant three times, to give the benefit of doubt. Every time we have eaten there the food was below expiation. I believe in trying a restaurant more then once, however; I will never eat there again, and I would not recommend the restaurant to anyone. The place has a nice ambiance, and decor, however the food is is poor. more

12-8-2011 more

Soggy (I suppose ""marinated""..) green peppers, average crust, and CANNED mushrooms. more

I love good pizza, being Italian, and Frank's is the best this little city has to offer (other than the restaurants that do the wood oven thing). I love their sauce and crust. Too bad about the canned mushrooms --yuck. I love fresh mushrooms on a pizza. Anyway, I've tried the Franks in Vinton and it is no where near the same crust. What's up with that? Pros: Great pizza Cons: Other Franks' are not the same more

Good food overall, however I think I could have scaled cig. nicotine off of the edges of the furniture the last time I ate there, which will be the last unless smoking is banned there. Pros: Good Pizza Cons: Stinks like Cigs - more

Frank's is located in the WalMart shopping strip on 220. Pros: GREAT dough! Cons: Stale cigarette smoke atmosphere, sauce and cheese unremarkable. more

ok..so i have heard the hype..supposed to be the best pizza in roanoke..toppings were great..as was the sauce..and the service is wonderful..however.. the crust wasnt cooked all the way..soft and just not right...this is my first time posting here..however...pizza is my thing..i know pizza..i may give them one more shot..but i wouldnt recomend it. Pros: great service, toppings and sauce Cons: crust was aweful more

On the bad side - the place is always packed with chain-smokers. We always pick up the pizza and leave because the smell makes me sick. Also, the mushrooms are canned mushrooms. I personally like them, my husband doesn't. On the good side - the crust is just right, not too thick, not too thin and perfectly crunchy. Same with the sauce. Also, they put on a lot of cheese and the pizza is always ready in 10 minutes. I say go for it. Pros: Fast service, great pizza, awesome crust Cons: Smoke, smoke, smoke more

Frank's pizza is a standard strip mall pizza joint near Wal-Mart off Rte. 220. The menu is standard pizza joint menu, with pizzas, sandwiches and salads. The food is average and the decor is ok. There is nothing here that stands out, but provides an average pizza experience for the crowd. Pros: Standard pizza fare Cons: no delivery more

I eat there often.. The food is delicious and the waiters make you feel like you're at home.... Highly recommended!!! more

Great lunch specials, best pizza since I lefy NY. Won't go ANYWHERE else for pizza. more