, I visited the Enterprise located inside Mk Smith Chevrolet 5338 Riverside Drive Chino CA 91710 My experience at this location was absolutely horrible This one experience has changed my position about Enterprise Rental Car It have now lost my business I had a reservation so I went to pick up the rental I go and start the process of getting my rental car I was asked for a second number and decline to give the information I explained to the clerk Kimberly and the Manager Norma that the only way to reach me is on my cell phone I asked to get in contact with a district manager and was told I could only reach the district manager by an email that Norma had to send It is amazing that I am required to release personal information about friends and family but I cannot get the business number to the district manager I had to wait until the district manager called me I was upset but I wait For over an hour The district manager never called me I asked for the email to send it myself Norma refused to release the information or call the manager to approve me getting the rental without the second number Norma said it was because the company had been "burn to many time" So I decided to give in I need to get my car into the shop I gave Kimberly the office and cell phone number to my apartment owner Norma stated that whatever number I gave she would call to verify that the person knew me and could be a reference Being that it is Friday afternoon the owner was not in the Norma and Kimberly never called any other customer reference number who rented a car this afternoon When questioned Norma explained that it was because it was a national corporate account and she did not need to call the references She never tried to contact the district manager for me again Never sent a second email She played around with her cell phone and acted as if I was not there When I mentioned that she was playing on her cell phone sending text messages she said she was helping customers Sending text messages is really helping customers! By this time I was outraged I called the corporate number I was told to contact the District Manager When I asked Norma to email or call the district manager so I can talk to her she said that she would not and that it is not her fault that I was late I was half an hour late to pick up the car I know that it is my right to decline to give personal information about my friends and family I do not work so there is not a work number to give This policy for credit cards not debit cards needs to be visible to all clients It needs to be stated on the website
Cons: customer Service
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