Enterprise Rent-A-Car Cinnaminson – 9345 N. Crescent Blvd, Pennsauken, NJ.\r
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My wife and I recently rented a 2014 Chevy Captiva from 12/26-12/31/2014 from this location. During the initial pick-up inspection, we commented on a few scrapes around the car and foolishly took the advice from the Enterprise Rep. that there was no need to document the damage. On returning the vehicle, two different Enterprise Reps. (Mr. Chris Longwhith & Ms. Lauren Griest) quickly pointed out some minor scrapes to the left rear bumper and initiated a damage claim. Even though I stated that the scrapes was obviously a pre-existing condition, Ms. Griest continued to insist that I give them my insurance deductible, which was $500. I later received an invoice in the mail requesting a total of $994.59, which included damages, admin. fee, loss of use, and diminished value. This absurd amount included the $500 they had already taken from me. \r
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I advise EXTREME caution when renting a vehicle from this location, or even Enterprise in general. The overall rudeness of Ms. Griest and her total lack of any loyalty for us renting at that location multiple times this past year and being a current Enterprise Plus Member, made the whole experience worse. If you do decide to rent from this location, please make sure to document even the minor scrapes to the vehicle and hope that Ms. Griest is not working the day you return the vehicle. Due to the fact that my insurance company (Geico) paid Enterprise without seeing proof that the scrapes to the left rear bumper were actually repaired, makes me wonder if Enterprise simply pocketed the money. This experience was definitely a lesson learned.
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