East-West Health Ctr

Please note that this is a review of the practice, and how it is run. It is not a review of the doctor himself. I have been a patient of Dr Carstensen for over 13 years, (before he started with this practice.) I have always thought of him as a trusted resource and partner in my health care needs. This was my first experience dealing with this new practice that he is a part of. I had scheduled an appointment for 10 am Monday morning to get my medication renewed. It was not the most convenient time for me as I had to reschedule several client meetings to accommodate the practice's schedule. When I arrived at 10 with all of my paperwork complete I was told that in fact my appointment was at 9, and there was no chance of getting into see the doctor today. My schedule has me out for the following 3 days, so I will have to wait to another week until I am able to refill any of my medication. If you read the other reviews that are posted by patients, (many I assume that are prior patients at this point,) it seems that there are several internal issues on how the practice is run. Even when I was riding in the elevator up, there was a couple who were complaining about scheduling issues with the practice. I do find the irony that in the new patient paperwork that I have to sign a form that allows them to charge my card when I am not able to make an appointment. I am curious what their policy is when they foul up on their end. It is extremely evident that this is an ongoing problem with East West Health Center. Please note, again, this is not a review of the doctor himself. It is purely an indictment on the practice itself. I genuinely respect Dr Carstensen as a medical professional, but I do have a hard time doing business with this practice ever again more

Avoid this place. Horrible wait times, indifferent to non caring front desk staff. Doctors who just push you thru to move on to their next appt and don't remember seeing you a week earlier... more

I went several times, and always had to wait at least one hour in a small room to see a doctor who always had an excuse like ""sorry, somebody was sick"". The billing is a nightmare. I am just getting bills from a visit from one and a half years ago. I went for a physical and was billed for everything they performed, $91 to blow in a bag, $36 to look into your hear, each one of the tests were not even performed by a doctor, but a nurse or a physicians assistant. If you ask a question, they do not consider it a physical anymore, but a sick visit and they start charging you big bucks. This whole experience with them has been a nightmare I wished I never went there in the first place! Do not do the same mistake. more