Crevier BMW Service and Parts

I have had a M3 for the past 4 years. I love everything about it, form the body lines and gas mileage to the sleek look and power it has. I saw a brand new one the other day and my heart dropped. I felt the same way about that car as I did about mine the first day I got it. I went back to the dealer that I got my car at and they weren’t able to do much for me. I wasn’t very happy about the service I received from them. I remembered the license plate frame from the one I saw was from Crevier BMW. I decided to give them a try. When I got there, I was greeted. My salesman and I took a walk around the lot and I told him what I wanted. They had 3 in stock so we went for a drive and I just knew I had to have it. When we got back we signed papers. I am now the proud owner of a 2011 M3. Thx to the staff of Crevier BMW more

I came to Crevier BMW looking for a used 7series or a new 5. I had a payment set in my head that I knew I cant go over or I would just basically screw myself. When I arrived I was greeted by a salesmen and right away we clicked. I told him to be straight with me, I don’t like the beating around the bush and wasting mine and his time. I told him what I wanted, where I needed to be with the payment and asked him, can it be done.. We took a walk around the lot and he showed me a brand new 745. I told him “this was out of my price range so lets move on”. He said lets go run numbers. With my trade in and taking the loan 6 months longer I could have a BRAND NEW 745. I was so happy and before I knew it, I was driving off in my new 7 series. I only have 1 thing to say, LOVE YOU CREVIER BMW…. more

On the business side, one of your employees (John Deck) continues to impress me with outstanding customer service and professionalism. John continuously goes the extra mile to ensure my well being (via safety) along with the highest of level customer satisfaction. To explain further, John will take the time to call me from his cell phone on the weekend if I am picking up my vehicle on a Saturday to ensure everything was ready for me and to see if I had a pleasant experience without him there. On one occasion, I had a safety and maintenance problem after picking up my car on a Saturday and he went out of his way to advise me how to handle the safety concerns and made sure I was set up first thing Monday morning with the service department to address the issue and take good care of me. In addition, John always pays close attention to how long I have been waiting to obtain my loaner vehicle. He also always pays extra attention (to my wait time) when I am picking up my car after my service is complete. Finally, both John and his Director Roger See also look for ways to help me maintain my vehicle in the safest and most economically sound way possible during these difficult economic times. I hope you find this information helpful and pass along for me a job well done to both Roger and John. Because of their continued excellent service, my wife and I have decided to bring her business to Crevier and will lease another BMW from you once her Mercedes lease is close to expiration. I personally have bought/leased 6-7 vehicles from your company over the years. more

Honestly, my orginal goal was to see McKenna or Shelly BMW because I've talked over the phone with them and checked out their sites because I found the right car white/beige colors, miles, and price. Nothing bad about Crevier's site but I just couldn't find the colors. Also, I wasn't even looking at a 335i because it was over my price range. A co-worker had the best experience at Crevier after she went to Irvine and left very happy from your dealership that I decided to check you guys out during lunch. From an outstanding expericence from greeting, car information, ultimate driving demo, and intelligence of finance how I can manage an upgrade to a 335i from McKenna's 328i for about the same price got me to decide that very night without having to see what McKenna or Shelly has to offer. You made it all too easy and I'm very impressed with the entire experience. Even friends and co-workers are impressed and I hope they seek you out when they decide to trade in. Believe me, I got a lot of eyes and brows thinking about it. more

Shawn and Eric were awesome. I needed a car very quickly and they accommodated all my needs, they over delivered. Ive' worked in professional sports for over 26 years as recentaily as the CMO for the Angels and Anaheim Ducks, customer service is my job off the field and ice. I know how to appreciate good service and they won me over. I've never owned a BMW and didn't know them prior to me walking into Crevier BMW. You now have a owner for life in part due to their efforts. Thank you. more

I’ve had my “New” BMW for just over 3 weeks now. ( I know, it’s an ’08 but drives and looks brand new ) I couldn’t go another day without telling you how pleased I am with both my car and the excellent service I received from everyone at CrevierBMW, especially, T C Schusler, your #1 salesman. He certainly makes buying a car a pleasure. Over the years, I’ve bought a lot of cars from a lot of dealerships but never have I seen the degree of customer care and professionalism that I experienced at Crevier BMW. Al, thanks for continuing to do what you do best, lead a terrific organization and make buying a car a pleasure. more

I am writing this to personally let everyone know what an unforgettable experience it was for my daughter and I when we made the decision to buy BMW from Crevier BMW. We had the pleasure of meeting a salesman buy the name of Mr. Craig Silva, his energy and professionalism was very pleasant, his attitude was very enjoyable. He worked hard to get us both a good deal and was very knowledgeable in what he does. We have only driven Mercedes Benz and so we had a lot of questions. Thank you Crevier for such a great salesman, I told him that he should be a manager so he could teach others, the talent he has. more

When I attended a party, hosted by Laguna College of Arts & Designs, I got to talking with Stacy Blaugrund who was representing Crevier BMW. During the course of the conversation I mentioned possibly buying a new Lexus. She gave me her card and said to contact her. About a month or so later I did call and was referred to Mike Spencer. I went in and over the course of a few days. I purchased a used 2010 Lexus Sedan. It was the best experience I have ever had in buying a car. Mike was professional, friendly and extremely helpful. After the sale I had a problem pre-setting radio stations. I gave him a call and he took the time to walk me through the process. I never expected such great service. The bottom line is I have told everyone about Crevier BMW. Also about Crevier philanthropic generosity to Laguna Beach. more

Recently my wife, Kristina, and I took delivery of a new 2011 BMW 535i from your facility in Santa Ana. This is the fifth BMW we have owned and the second from your dealership. Needless to say we are loyal to the brand, the design, handling and performance. Craig Silva took care of our special order needs, tracked the production of the car and stayed in close contact with us every step of the way until the car arrived... even a bit earlier than expected. When I arrived at the dealership to actually meet Craig for the first time, he understood I was pressed for time beforehand, and made sure the required paperwork was in order prior to my arrival. Craig escorted me to the car and gave me a quick demonstration of some of the new features. My comment was that it is the prettiest BMW we have ordered to date. Back inside, Craig made sure I was properly taken care of while visiting with the financial personnel. Soon I was on my way back to a busy day, leaving the new car behind for my wife to pick up and drive home. But before I departed, I mentioned to Craig that the transaction and service he provided was the best and smoothest I had ever encountered. It was not only big things that Craig did for us that impressed me, it was the little things that most people may not notice. Two days later Kristina called me at work and told me that she found several severe scratches and fish eyes in the clear coat on the hood of the car. After work that evening I inspected the car and we came to the conclusion that Craig should see the damage. Neither of us noticed the damage at the dealership on the day we took delivery, however the damage was not as noticeable in natural sun light as it was under very unforgiving fluorescent lighting. The fact that Kristina's special ordered, brand new car was damaged created a level of overwhelming devastation for both her and I. We visited the dealership five times, sometimes both of us, to discuss the damage and possible solutions. All said and done we got a new one. more

Franks knowledge of the vehicle and ease of presentation made this purchase a comfortable and pleasant experience. This was the second BMW I have purchased with Frank Chivat as the salesperson. Dealing with someone who is honest that I can trust takes a lot of the apprehension of buying an expensive vehicle away and replaces it with confidence and an overall good feeling that you know you are going to be treated fairly. I had a terrible experience with an extremely dishonest sterling BMW salesperson a few years back so I really appreciate the difference that Frank Chivat made in assisting me with the purchase of my X5. more

I am a recent customer of your service department at Crevier, and I just want you to know what a terrific experience I recently had with one of your service managers, Joe West. After contacting over half a dozen BMW service locations and speaking with each service manager, I was convinced that I had to bring my BMW X3 to Crevier. After explaining to Joe the complicated issues surrounding my car, (the transmission, the service bulletins, the loss of power while driving on the freeway, etc.), Joe reassured me that he would take personal responsibility for diagnosing and resolving my car problems. I had my car at Crevier for over a week. You should know that Joe did an outstanding job of providing me with the best service. His level of understanding, professionalism and genuine kindness was beyond reproach. I have been a manager for many years, and I know how fortunate we are when we are lucky enough to have an 'A' player on our team. They not only set examples for others to aspire to and make us look good, but they truly are a reflection of the company they represent. Joe's level of professionalism, coupled with his outstanding customer service, compelled me to write this letter. Thank you for having the vision to hire such an employee. more

Jerry Barnes and his staff are the greatest. Everything about the leasing process was fantastic. We love our new X5 and could not be happier. Everyone we dealt with at Crevier BMW was friendly, Porfessional and treated us as valued customers. more

Let me start off by saying that my wife and I were very hesitant in going to any car dealership over fear of being swarmed by the salesperson like vultures. Thankfully, at Crevier BMW this was no0t the case. A.Z Moosa was our salesperson, he was very thorough and explained in great detail. more

For all courtesies extended to me, I so enjoy my floor mats and my trunk lining. It was the pleasant experience working with you. You appeared most knowledgeable and took the time to demonstrate all the intricacies of my new car. You explained equally well the cost factors for purchase and trade in. this was done in a most cordial manner without making me feel pressured to make a decision. I not only feel strongly that I will enjoy this car, but also that I would count on you if I had and follow up questions. Thank you again Mr. Kim more

I recently purchased a M3 from Crevier BMW and it was a wonderful experience. Initially, I wasn't sure if wanted to buy or lease because I wasn’t sure of the pros and cons for each. Sean patiently helped me explore every option explained how a lease worked multiple times on more than one visit. I never felt rushed and was perfectly comfortable when I made my decision. Sean also explained many of the features to me and helped me program personal settings in the car so it felt like I was right at home. At the end of the day it was a great experience and I highly recommend Sean to anyone looking for a new car. more

This is long time coming, but then so was my vehicle, through no fault of yours or BMW of North America. I purchased a 328i sports wagon in September of 2010 for overseas delivery October 6 in Munich. I was really looking forward to the trip. However, I experienced a severe auto accident October 1 and was unable to take delivery. (My car was totaled sustained fractured ribs and severe bruising.) The purpose of this letter is to acknowledge the efforts of my salesman, Mr. Tom Curran, and one of your managers to make things whole. Initially I was told your firm could only provide a loaner vehicle for a week. It would take eight weeks or longer for my new car to arrive. Through the efforts of Mr. Curran, your dealership provided a new 328i sedan for the interim at no charge saving me several hundred dollars and your firm the sale. I really appreciate it. Your firm put customers first. My car arrived in early December and I love it. My experiences with Crevier BMW have been positive and I look forward to a long association. more

Their service and expertise is so valuable to me that I've bought from Crevier BMW for years and will continue to ONLY buy here. They will always beat competitions prices! They will alway treat you like a "human-being" instead of other BMW dealerships treat you like "walking-money". I like being treated with dignity, service and class! Thank you Crevier BMW! more

Went in to get a car brochure for the 3 series coupe and was instantly greated by a sales associate that quickly gave me one. He proceeded to give me all the info I needed about the 3 series. Showroom was immaculate as one would expect from a BMW dealer. Nice touch is that they have a Dietrichs coffee shop located inside. Apparently this dealership is one of the nation's leaders in BMW sales. Left impressed at the experience. more