I recently had my fifth dinner at Chez Nous. I grew up in Humble and I remember being young and hearing about this strange ""fancy"" restaurant hidden in our downtown hub. When i was 23 I finally had the opportunity to try it out and I was nothing short of impressed. I took my then girlfriend to celebrate her 21st birthday and we were treated like royalty. Since then we returned twice more. The food is always well prepared and the pairings are sometimes brave but yet they always work together. I have recommended this place numerous times to many friends, but our last experience was not exactly something that we enjoyed.
I don't know what I did, or how I looked but the waiter seemed very rude and snobby to me. The thing is he was our waiter every time we visited Chez Nous. He asked if we had been there, etc and we told him that we were members of the email family and that we know how everything works. We ordered the chefs tour (we like trying many different things) and let me tell you the food was spectacular. This time it was even better then the previous visits. Sadly though the waiter for some reason seemed distracted or annoyed that night. It seems they were training some new people, and he would constantly call them to the corner and reprimand them in our view. It was really distracting to our romantic dinner. We found ourselves feeling bad for what seemed to be new hires.
The part of the night that really got to me was halfway through the meal my wife saw the cheese plate. She heard the selections and wanted one. I then called the waiter over and asked if it would be possible to bring one out. He then said, ""you know that will be extra, right?"". At first I was confused, was he joking? If I didn't have the money to eat there, then why would i be there? I thought this must be some kind of joke, but I let it slide. I then asked my wife what she thought, and she was insulted too. Half of the reason we go there is for the service and we were not happy with our service that night. We finished the rest of our meal quickly without spending the time to enjoy it, and we left.
I don't know if it was the tone in which he spoke to us, but his demeanor that night insulted me and my wife. I may just be sensitive, but either way Chez Nous did not meet my expectations on service this last time i visited. This should not stop you from trying this absolute treasure, but next time complain if you are treated rudely, like we should have.
Pros: Food, Selection, Prices
Cons: Some, but not all the staff