Carmel Laundry

To My Loyal customers, Re:Fudgekittens review. I would like to apologize to "fudgekitten" for the service delay fudgekitten has written about. We helped over 900 customers with our tow trucks in the month of January of 2008. Running the Big Sur Coastline in the winter months is a difficult task as we have no radio reception or cell service . I have no record of complaint nor was this brought to my attention by the customer other than finding this review on this site.Our family has been in business in the Carmel area since 1945 as I am the third generation to manage the business.Our AAA member satisfaction level for the month of January (totally satisfied customers) 89.9 % Which I am proud of. Again I'm apologetic to fudgekitten and always concerned about customers comments.I personally would rate my business 4 and three quarters stars as there is always room for improvement. At Carmel Chevron Towing , we live by one rule --- "We know you have a choice, and we thank you for choosing us". Thank You, Andrew Hill-- Pros: Family owned and operated Cons: n/a more

Called for a tow at 8:45. Was promised one by 10. Was called and said they'd send a flatbed for me and another customer by 11. OK. 11 comes and a regular towtruck comes by with the other customer's car, and goes right on by me! I call and they say "oh, well, another truck will be out by 12:30"!! WTF? Meanwhile, I'm sitting here waiting. 12:30 comes and goes. No call. Still waiting. more