I've used this company since 1998 and it's a decent place for student rentals, some sheet music, and local instructor referrals. Their repairs are overpriced, slow and not that great. For repairs, I highly recommend Best Instrument Repair on 14th street in Oakland, Their shop is across from the Oakland Federal building. I've used them to tune my son's flutes and sax for many years. They looked over a used sax we were considering buying and helped us make a decision. When I asked C&L if they'd help with this, they just sneered at me and said used instuments are never worth it. Which is probably true if you buy junk to start with.