My wife and I have been dealing with these guys for over five years and have always found them to be very helpful and personable. They have a ton of great unique items at good prices. As a contractor I know the value of a good reputation and I have many of my own clients who love this place too. As far as I'm concerned, if they have even one dissatisfied customer they must have made some unreasonable or unfair demands and simply feel entitled to undeserved special treatment. In my experience and all the people I know who go here it is clear to me that their good reputation is well earned and the great service is consistent.