Bridal Shop At Orange Park

Everytime I talk to someone at The Bridal Shop at the Avenues I get the run around. I have 5 bridesmaids. One was pregnant and due in Oct, Two were out of town, and the other two were in town. I was told by the staff at the bridal shop that all my girls need to come in or call ( for the 2 out-of-towners) their measurements in to the Bridal shop. The explaination of this was to get all the dresses together so you don't get bridesmaid dresses that have slightly different coloring because of the lots of fabric that are used. Ok, makes since right? Well, 2 girls go in during Sept and 2 in Oct ( the one other got her's where she lives in Nebraska) I was told the order would go out as soon as the pregnant girl came in and got her measurements post pregnancy- she was the one we were waiting on. I was also told everyone needed to put a rush $20 extra on their orders because we were cutting it close ( wedding in Feb.) Well in Dec 2 dresses show up. This means the orders were done separately. One of the dresses was the wrong size. An employee clearly wrote size 8 but the owner ordered a size 10. Another problem I had indirectly with the owner of the shop was with my dress alterations. The owner of the bridal shop had told the seamstress she would pay $50 of my dress alterations. (My dress also was way too big. I still don't know if it was the shops fault or the manf. )The next week when the seamstress talked to the shop owner she said she changed her mind and would not help me out at all. I hope to get the word out to everyone. This Bridal Shop is horrible. The owner has very bad customer service skills. All the problems we brought to her attention she turned it around and blamed on me - the bride- She never offered an apology and refused to refund the girls who were overcharged for the ""rush"". I wonder how this shop is still in business. The owner causes too many problems. PLEASE DO NOT GO TO THE BRIDAL SHOP AT THE AVENUES OR ORANGE PARK LOCATION!!! more

I had my 5 bridesmaids order their dresses for my July wedding from the Bridal Shop in Orange Park because they were so friendly when I went in looking for dresses. This was the biggest mistake of my wedding. I received several phone calls from my bridesmaids crying because the lady at the store implied that they needed to lose weight or that they were too big to be wearing this dress. As the bride, I had to personally call the store on 3 occasions to tell them that this type of comment was not appropriate. One of my bridesmaids bought her dress from another retailer because she was so put off. We had 2 bridesmaids in town that needed to pick their dress up and 2 that were in Ohio and paid for shipping. When one of the two in town bridesmaids went to pick her dress up at 10am (when they open), she waited for 30 minutes until someone showed up - the excuse: ""I had other things to do this morning"". When the other in town bridesmaid picked her dress up, she was met with eye-rolling and irritation from the woman working. Cons: Customer Service more

DO NOT use this shop!! I am crossing my fingers that after 3 (count them ladies!) delivery attempts I will get my dress just 2 days before the wedding...NO IDEA what we will do if alterations are needed. I have heard multiple accounts of what happened with shipping, but what really put me over the edge was I was promised after 2 failed delivery attempts that a dress would be shipped on the same day I spoke with the shop - it was shipped out 5 days later. The infuriating thing is they have had the dresses for a MONTH! Only one attendant (out of 3) was notified that her dress had come in (the bride was never called). On a side note - all credit card charges were put through (including shipping), and the shop had the audacity to tell me that it was my responsibility to make sure my dress was picked up (even though I live on the other side of the country and had paid extra for shipping!). I would strongly urge you to stay clear of this shop at all costs...its just not worth the stress during this important time! more