Beverly Hills BMW

Dung is truly exceptional, experienced, and knowledgeable. more

The lady who was my service rep was fantastic. Best experience I have had more

Gerd has been my service advisor for ten years. He always does a great job. more

I hate BMWs, but I will be hawkeyeing Beverly Hills BMW's used inventory because I desperately want to give this dealership my business. We came in to look at a vehicle that turned out to no longer have been sold, but Jeff took half an hour to look online with us through his auto group's inventories and then at AutoTrader at large for the type of vehicle we were looking for; he told us as soon as we found a dealership to give him a call so he could call them first and weed out the sleezebags, and he really did! We emailed him a list of dealers with cars we were looking for and he found the only two that were reputable; he even pushed those dealers to drop a grand from the asking price! I wish we could have given him a commission, he worked very hard for us. more

It's true that it can be busy and hectic there, and also take more time than you'd like to spend at a service center. That's why they are building a new facility that's supposed to be done this year. it would also help keep the crowding down if people would stop taking their cars in to the service center to have them change your headlight or put washer fluid in. It's not that hard. Your car came with a book that tells you how to do that stuff, and also there's this internet thing. Just saying. As far as my experiences go it's been nothing but top notch service. I've had hit or miss encounters with a few employees there, but my service adviser, Chris, is awesome. The last time I took my car in, I thought I was going to have to drop about $800 on a brake job. I didn't realize that only my service warranty had run out, but Chris caught it, adjusted the invoice and I walked out of there paying nothing. It took from 11:30-6:30 to work on the car, which went past the time their shuttle service was available. The only way for me to get to my car was a $20 cab ride, so Chris took his personal time to drive my car to me on his way home. more

I leased my 550i from BMW Beverly Hills and received flawless efficient and fair treatment (and a good price) from Neda their top sales person. She made the experience a pleasure and provided wonderful support for me over the full three years of the lease. Neda is a star! My next BMW is coming from BH BMW and Neda. more

I love this place! From the very comfortable and low-pressure sales experience I received from Neda a few years ago, to the absolutely superb service I have always received from my service advisor, Carmella, I will buy all of my future cars from BMW Beverly Hills. Sure, Neda is no-nonsense....but just tell her what you want. She will do whatever it takes to get it for you. My first experience with them was in the service department. I had purchased my first BMW from Center BMW in Sherman Oaks (a good experience), but the BH location was more convenient for me. Having purchased the car elsewhere, I expected a lesser degree of customer service. I couldn't have been more wrong. They were wonderful! I was treated like an old friend, and many years later, still am. Hey, everyone gets busy and things don't always run perfectly, but, hey, they try really hard to do their best. I've sent more than a few friends to BH BMW, and they too have been completely satisfied with the dealership. I'm surprised by some of the comments I've read here, as it's so different from what I experienced. For myself, I'll continue going. It's the best deal in town for a BMW. more

Neda Shahrokhi is one of the best Salespeople I have ever met, She makes buying a car an experience that will never be forgotten. From her VIP service to the deal she made me! Any question I have either Neda or her wonderfull assistants are always there to help! more

Chris Goldstein always takes care of me! more

Once I told JB I wanted to get the car, the deal was closed as quickly as possible and delay was my own fault. more

I would give llona an 11 if that were possible. She is knowledgeable, personalbe and thorough without being intrusive/thorough and complete and fast. more

knowledge of the product, courtesy, accomodating, efficient/test drive and sales person convinced to buy a car; when my visit was just to look around./Best sales team that I ever experienced. more

Jay was great do to deal with. My expectations were high and he exceeded them. more

Jay was great do to deal with. My expectations were high and he exceeded them. more

Quick and painless. Almost friendly more

Excellent work by Donna more

My advisor Brian Hough is the very best, most efficient, kind, reliable advisor ever. He is the reason I continue to use BH BMW for service. I can always count on his excellence. more

We reside in Northern California and were unable to locate an X5 with our equipment and color preferences. We visited nearly every dealership in the San Francisco Bay Area and became very discouraged. We did an internet search within a 100, then 200 then 300 mile radius in an attempt to locate a vehicle. Beverly Hills had a few X5 4.8i's that matched our preferences but 316 miles seemed extremely far to go. So very glad we did make the trip. Not only did we find exactly what we were looking for but the friendly and professional customer service we received made the purchase even sweeter. Charles was absolutely wonderful and very thorough in explaining all service and maintenance programs available and took the time to show us how to operate all the equipment in the car. Pauline handled the financing and warranty paperwork. She was very pleasant, professional, and patient with us. We couln't have asked for a better experience. We will defini tely recommend family, friends, and work associates to BMW of Beverly Hills. We will definitely be repeat customers. The drive was well worth it. Thank you! more

JB was awesome. Really responsive when I walked in. Really patient. He has an upbeat personality. I thoroughly enjoyed buying a car from him. more

Sales associate was great (sales rep:Mike .) more