Scott, the owner, is in the building 99% of the time when I visit. He is friendly and tends to reward good customers with a price break. Don't expect him to cheat himself though. He knows the current market and trends for cards. If you are selling cards to him, he knows the potential resale market as well. Don't expect more than 10-20% of high book value on cards that might be NM but are not in high demand due to scarcity, autograph, or relic.