Audio Matrix

I brought my resently purchased used vehicle into this place. Was greated by smiles and (now I realize BS) the preverbale "Yes" we can install anything into any vehicle response. So, based upon the presumed professional responses, I had a security and complete audio system installed. The low end version (Alarm) as I only wanted to have the doors lock and unlock. This was done 1/17/14. I have been back 9 times since to have the alarm reset, readjusted, etc. The sales person "Alex" is a person that does not know about vehicles and that is evident in his sales technique. He sold me on the idea of a double din stereo system that, once they took apart my dash, could not be installed. Mike the "Owner" became flustered and stated out loud " he ( Alex ) 'does not know what he's talking about.' Yesterday, after driving my vehicle home from yet another visit back to their shop the day before, I pushed the unlock button on my remote, opened the door and to my dismay, once again, the system was failing. I called and spoke with Mike. Mikes constant reply is 'it's your vehicle' even though I spent an additional 350 on a module that should have made it compatible, per their advise, 'apparently not being compatible with the installed alarm', 'Okay I say, remove the installed alarm, that you sold me and installed, bring my vehicle back to the state that it was in prior to coming to your shop, we'll shake hands and all is good'. I'm an educated, professional person that relies on other professional people to advise me, instruct me and with the information provided to me by the sales people and management of this place I bought and paid for in good faith an alarm and other audio products from them. Only to have them fail almost on a daily basis. As of this moment, my vehicle is non operable, (engine disengaged) due to the alarm system installed by this facility not functioning properly. After looking over my receipts the $99.00 system has cost me well over $550.00 over a 30 day period. My pleas for this shop to either fix the prob more

I wanted to have a sound system installed on my Harley Davidson Electric Glide. A friend recommended Audio Matrix for the job. They showed me the Hertz Audio speakers and amp and an Alpine Radio. They made me a package deal, and the installation was done the same day. I love my sound system and all my friends do too. more

You cannot beat this place for any type of auto electronics. If you want a great stereo, this is the place to go. They do great bike stereos too. If you want good sound, this is the place. more

i went to the store hoping i can jump on a good deal on a head unit. the store is pretty easy to find, and the customer service was good too. they do carry many name brands such as Alpine, Calrion, Pioneer, Sony.... the price is decent for some of the name brands, however, if you add the installation to the cd player, i would not jump on the deal. more