Aqua Pennsylvania

Customer service representative would not give me her name even though I asked for it. Her tone of voice was extremely rude and did not give me any assurance of my request. I received a threatening phone call from a private contractor telling me that I had an overdue payment, so I paid the balance. But the contractor keeps calling saying that I did not post payment. The aqua representative told me verbatim ""ignore their calls"" I don't think this is very positive advice to give when the other contractor is threatening that my credit will go down if I do not respond. I asked her for a reference number for our phone call so that I am not held responsible for her telling me to ""ignore their call"", but she would NOT give me any information for my own safety. She just dismissed what I asked of her and ended the phone call. Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern. more

Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. Trust me she will talk to you and take care of things for you. Richard Fox Vice President Customer Services Aqua Pennsylvania 762 W Lancaster Ave Bryn Mawr, PA 19010 610-525-1402 more

Just received 11 months of sewer bill at once due to their oversight. Of course the massive bill is due in a week and a half. Thanks Aqua. When I called to have them explain the bills to me (I received two sewer and two water within a week) they were not at all apologetic. No apology or appeasement for customers, for something I would consider a big mistake and now an economic burden. Of course there is only one water provider so we're stuck with Aqua and just have to pay the bill. A very expensive water company with many unnecessary fees. Sewer bills seem exceptionally high as well, costing more than half of what our water bill is for four adults. If only zero stars were allowed... more

Aqua changed my indoor meter in Nov and ever since, they are saying that I am using 100,000 gal of water per month. My bill went from $24 to $960. I have no leaks and have contacted the PUC. Now, Bucks County Water and Sewer is saying that I have to pay them $500, because that water went down the sewer. That I have to prove that it didn't and until Aqua tells them different, I have to pay. Aqua won't send anyone out to check................so frustrating. Aqua is HORRIBLE!!!!! more

I have never used Aqua PA's services ever before, but am receiving a bill from them. Hmm very interesting, don't know how that works. Well from all the comments below, I am really looking forward to contacting customer service & most likely getting nowhere. Sounds like a rip-off to me! more

Did you know that you pay a fee for being a customer of Aqua PA. I want to know why I'm being charged a customer fee every month of $15.00. This is over and above my usage cost and all the taxes. They certainly have you over a barrel because you have no choice of companies to use. more

I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen. more

AQUA PA keeps mailing me brochures touting the more

Monthly billing instead of quarterly billing. Which allows monthly service fees. Pros: Water Cons: Everything Else more

First of all, I am not clear why we don't use Lake Michigan water. I live in Illinois. Most people in Illinois use Lake Michigan water. I don't appreciate having no options when it comes to my service provider. In addition to that their service is terrible. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. The representatives are not knowledgeable and the water quality sucks. My water tastes like rust. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. I can't believe I am paying such high prices for well water. They made a billing error which resulted in my water being shut off. My bill was paid and they could not 'find' the payment. My water was shut off before I even got the next bill. Customer service was not accomodating and acted like they were doing me a favor in talking to me. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. I called the emeregency answering service. They are just as rude and ignorant as the day representatives. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Thankfully, I live in a state where the water is usually supplied by the local municipality. This means that we should have OPTIONS! How is it that my city has allowed this out-of state company to monopolize our water supply. If EVER another option becomes available I am ditching aqua like a used Kleenex. Aqua is the worst, most expensive water service ever. I refuse to take this type of treatment laying down. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. It is catching on quite well. Perhaps this can be a solution to those of you who are feeling trapped. Perhaps if does not accomplish getting a new service provider, it could make Aqua pay notice to their customers. Good luck everyone. Pros: NONE!!!!! Cons: EVERYTHING!!!! more

My average bill has been 800 gallons per month - yes, the usage seems outrageously low, but you have to understand that the number reflects only on a household of 1 with probably an occupancy of 1 week per month due to work. Last month, my bill went from 800 gallons usage, to 6, 900! I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! I was told that for me to have the meter checked to see if there is anything wrong with it - well, you guessed right, I have to pay for it. I cannot understand why I have to pay for them to check their meter? There is no use talking with them, because they insist that their reading is correct! How can i possibly go from 800 gallons to 6, 900 in a month! more

AQUA PA is one company that shoves bills, literally speaking, down customers' throat going by other reviews on this page. Their 'take it or leave it' attitude is plainly nauseating and it is absolutely unfair that there is not an alternative company that can provide better services. Among the worst companies one has dealt with! Pros: No alternative, so AQUA PA can thumb its nose at customers Cons: Someone should start another water sypply company!!! more

Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. Or they will threat to shut off your service. They do not response to any complain. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Worst customer service. Cons: I am wondering is there another local water company more

ABSOLUTELY WORST SERVICE EVER. I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life. more

Please someone start a new business to compete with Aqua PA. Pros: They control water that we need Cons: They charge too much comparing to other states more

Service was poor and prices extremely high. When we moved from PA to Delaware, my bill dropped about 80%. Currently having problems with Aqua having reported my final balance to a collection agency; even though this is paid, I cannot get it removed from my credit report after 3 months of trying. more

No online bill paying, no email contact options, user-unfriendly website - wow! What millenium is this water company in? Ever heard of going green? Please get with the program of saving our natural resources. more

As if billing customers monthly instead of quarterly and receiving three times the service charge is not enough, Aqua PA has the nerve to have unprofressional customer service agents that like to play games with your livelihood. I cannot believe that I will not be able to have water service at my new address until the date that the lease starts, which is the middle of the week. I am moving into my home before the lease starts so I will not have to take off from work. Why can't the water be turned on when I am moving in? What is the problem? If I am paying for it, why can't I have it? I am just so digusted with the way that things are handled there. If you call with a problem or concern, you are treated as if they are not profitting from your business. I do not even want to think about how many times I have been put on hold for long periods of time. I am sure that they are all sitting next to each other conversing about the person on the phone. If there is another water company that I can use, please tell me, somebody, anybody. If you have a choice, don't choose Aqua!!!!!!!!!!!!!!!!!!!! Pros: What can I say? Cons: Poor Customer Service more