I’ve been going to Akron Auto Clinic for a couple years, and I trust them completely. It’s apparent that everyone that works there really loves what they do. I don’t know much about cars, but every time I leave I know a little more because they take the time to explain everything and answer all of my questions (even the dumb ones). Their communication is superb. After they figure out what’s wrong with my car, they call and go over everything that needs done and the charges associated with repairs and/or provide a detailed estimate. I would gladly pay a premium for their excellent service, but their prices are right in line with other repair shops (actually, I’m pretty sure they’re lower). I honestly cannot speak highly enough of this business. This is a prime example of why I love small business. My business is important to them and that shows.
They always consider my best interest, not profit. I had a 17 year old car that they would regularly do repairs on, but recently it died for good so I bought a Ford Certified Pre Owned vehicle. My new car was having problems right after I bought it and, after going round and round with the service department at the dealer, I brought it into Akron Auto Clinic. Within two minutes, they knew what was wrong with my car and also identified a couple other problems. They knew that any repairs that needed made would have to go through the dealer, so they really had nothing to gain from me (except my trust, which I think is very important to them). I used the information they gave me to get the dealer to fix all of the problems. I love my new car, but I wish I could take it to Akron Auto Clinic for all of its repairs.
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