Affordable Towing

On June 3, 2019 (Repair Order #52750) I had Mr. Transmission rebuild a manual transmission and have new seals installed in a transfer case of a 1991 Dodge Ram W350. They called a day or two later and said it was ready to go. They gave NO instructions or recommendations. They said "it was ready to go." Later after installing the two components in the truck and driving approximately 25 miles the transmission failed and I had to have it towed. Once I got it back, I then began to try and figure out what had happened. There were no signs of leaks nor was anything visually wrong. We checked the fluid level and determined it was to low in the transmission. So then removed the drain plug, and much to my surprise absolutely nothing came out. I then checked the transfer case and it was completely full of fluid just like it should be. It was very clear as to what had happened (or hadn't happened in this case). They never filled it with fluid at Mr. Transmission. I called to speak with them on 10/15/19 two days after the failure. First spoke with Chase and explained to him what had happened. Chase asked me "did I try putting fluid in it and trying it again?" I replied "no, I didn't want to because it was clearly damaged." He then said he would have Jerry (manager) call me back. After Jerry called and left a voicemail, I returned his call. I then explained exactly what happened and brought him up to speed on the whole ordeal. His reply was "we don't put any fluid in bench builds"... I said "How did the transfer case get filled with fluid?" He told me "I do not know"... I asked him "so your telling me that it magically appeared inside there?" He reiterated that they did not put in there... I then asked him how we were going to resolve this problem. Jerry's reply was "they weren't doing anything", and called me a smart ass. I then told him I would get my attorney involved and get it more

In my thirty plus years of dealing with Mr Transmission, The services has been excellence. I would not take my car anywhere else. Jim has a wonderful crew working for him. more

Hey Jerry! Thought you'd like to know how my car is doing since you replaced RPM sensor. .. Well, It's perfect! I haven't had any trouble what-so-ever. Its so nice to drive it without worrying. Thanks so much for not giving up. I really love this car & hated the thought of selling it. I appreciate your patience and perseverance. more

Mr. Transmission Just a short note to commend you for the wayyou do business and the quality work you do. It was a pleasure dealing with good honest folks. more

Jim And Jerry, Thank you so much for your assistance in getting my son back and on the road to college. I appreciate the way you stood behind your work. more

To Everyone at Mr. Transmission, I wanted to extend my thanks and appreciation for everything you did for us and our yellow jeep. more

From the moment that I drove into your parking lot until the moment that I drove away, I was treated in the most courteous and professional manner. I was met in the parking lot, ushered into the office, and told that my car would be immediately inspected. Both men I met in the office developed my trust in your business to the point that I felt perfectly at ease. The phone call as to the need to replace the transmission was short, courteous and to the point. I appreciate the way that I was treated and the completion of the job that day at the possible expense of a local business. May your business continue to prosper with other satisfied customers. more

I just wanted to take a moment to thank you for your Professional approach and concern with my daughters 2002 Honda Accord. She is very Satisfied with the work you guys did on it and says it runs like a new one. I will certainly recommend your company to all my customers who need work on their transmissions. After 35 years with Trickett Honda, I see a few after 150,000 + miles. Thanks again for your help and your kindness! more

I was referred to your establishment by Firestone in Hermitage concerning a possible transmission problem. It was determined that my car needed a rebuilt transmission and the work was done in one day. Since I was traveling and your shop would not open again until July 6th, the completion of the job was very important to me. more

HORRIBLE place to go to get any vehicle repair. Please read the reviews on this place and DO NOT go there. Seems that they get people when you have your vehicle towed there. My mom had her car towed there because it wouldn't start. The radiator was dry because all the coolant had leaked out. They said that there was a Chrysler bulletin to "retork the heads" for this problem and it would fix it. They apparently retorked the heads, replaced the valve cover gasket, and filled the radiator up with coolant. They charged $450 total for this repair after tax. The valve cover gasket cost a couple dollars and the antifreeze was the only other expense. The rest of the charge was for labor. Less then 2 weeks later her car broke down again due to no coolant in the radiator. She brought it back to the same place and they then said it was the water pump this time. They wanted to charge $650 plus tax to fix it. I told them that apparently they didn't fix the problem the first time. They said that it was a seperate issue but there is no way this same problem happened in less then two weeks. They are crooks so please be AWARE. They wouldn't even work with us and replace the water pump with no labor. We offered to pay for all parts required but the labor should be free since they didn't fix the problem the first time. They wouldn't budge and are not worried about being turned in to the bbb or people leaving review. Once again, DO NOT go to this repair shop for ANY repairs to your vehicle. You can see other bad reviews here for this place as well. There are no positive reviews for this shop. more