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Businiess name:
Rosenthal Mazda
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Review by:
Tracy R.
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Review content:
I went to this dealership while I was in the market for an Xterra.Never again will I go there nor will I recommend it to anyone else.At first things were fine and the people were friendly and helpful.When they realized that I wasn't just some dumb girl who was going to pay something I wasn't comfortable with, things changed.They were very pushy and you could tell that they weren't out to satisfy me; they were looking for a sale and trying to make as much money as possible off me.On my 2nd visit there to talk some more about the price, things definitely escalated and the pushiness got even worse.It was difficult to even leave the dealership with how forceful they were being.It was very nerve-wracking.After I left, the sales person I dealt with, Adil (Al), called me over and over again.I did not take his call and he proceeded to leave me multiple voicemails within a 2-3 hour period.I ended up purchasing the Xterra from a different dealership because I felt less pressure and the staff was much easier to deal with.In addition they were willing to get me to a price I was comfortable paying.After I purchased my vehicle, I thought I would be courteous and let Al know that I bought a vehicle.Once I told him, he flipped out on me.He became rude and belligerent and thought I was crazy when I told him he was pushy.He said he was being nice and trying to help me make the purchase and he didn’t understand how he seemed pushy.He then went on to say “Thanks for wasting my time” and hung up on me.He did call the next day and apologize for that but to me it was too late, his apology did not mean a thing to me.I tried to put a formal complaint in to the dealership and I spoke with the general manager when I called.He seemed very uninterested in what I was trying to say.He asked me what happened and I told him about my experience with his dealership.He did not seem shocked nor did he try to apologize for what happened. Because of my experience at this dealership I will never go back there. Choose your dealership wisely!!!
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