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Businiess name:
Rainbow Grocery
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Review by:
elizabeth c.
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Review content:
I had an issue with their Silk creamer. The batch that was dated with an expiration date of 11/22/10 is a bad batch. I had my receipt and went to the store to do an exchange. They were willing to exchange it for me but their service is horrible. The front dest customer service guy was irratated at everyone who calls. He did not like to transfer calls and says why do they not pick up the phone in front of me, the customer. I brought him the pint size Silk and the quart size Silk. I asked if he would shake the 2 and see if there was any difference. He just touched the 2 difference sizes and says they were the same consistency. Clearly when you shake both at the same time, the quart size is as thick as milk shake and the pint size is like the consistance of a creamer suppose to be. Basicly, he is saying I am lying and too picky. The very next day I called the company "Silk" and they told me that the consistence between the quart and pint size should be the same. Silk company is going to investigate on the situation. The representative says that the consistence is faulty on the quart size I bought.
The way Rainbow grocery handle this situation clearly shows they do not value customers feed back. Rainbow clearly implied that I lied!
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